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News

Intellectual property trolls, abusive customers, and more from Boredwalk's horrible, no good, very bad week.

February 13, 2020 2 Comments

Well howdy! It's been a minute since we published a long form blog post here about the goings-on at Boredwalk. Mostly this is down to us being able to cover most of our weekly happenings in our emails and/or on our podcast, but every once in a while we run through such an overwhelming gauntlet of bullshit that it just won't all fit in a quick, quippy email. So what's been going on? Lots!

First, Meredith and I went to Texas last week for work. I won't bore you with the scintillating details — it was a lot of talks about organizational structure, email deliverability, and all the other boring minutiae that ultimately results in you buying stuff from strangers on the internet — but here are the main takeaways:

• For all its talk of being a bastion of libertarianism, Texas gets mighty puritanical about booze on Sundays. Apparently Jesus — you know, He who (allegedly) turned water into wine — frowns upon Bloody Marys being served without food to go with it, even though the whole point of the Bloody Mary is that it's essentially a salad in a glass with just enough vodka in it to give it some tangy zip.

Look, Texas, don't be throwing shade at the People's Nanny State of California if we're allowed to buy booze 20 hours a day, seven days a week, and weed 24/7. It's...unseemly. Stay in your dusty lane.

• Turns out that attending an alcohol-fueled 200+ person professional conference bookended by two cross-country flights is a recipe for a weakened immune system showing metaphorical flashing neon signs screaming "Hey, Influenza! Over here!" Meredith and I were so ill upon our return to California that we had to stay home from the office on Monday and Tuesday so as not to risk getting the rest of the team sick, too.

• Even in this fevered state, we still had to deal with an entirely new form of attack from art thieves! Some waste of carbon decided to steal approximately two dozen designs from our store, used them for their own site, and had the chutzpah to contact our web host and claim that we were infringing upon their intellectual property (which was in reality our intellectual property.)

The web host couldn't be bothered to look into this any more than to say "Oh hai, this rando from another country with a fake name, a dummy email address, and zero legal claim to your artwork in the form of registered copyrights says all that art we've been hosting on your site for years is actually theirs because they said so. If they make any more complaints we'll be forced to shut down your store." Have you ever been gaslighted by Big Tech? It's a trip, I can tell you that much.

How did we resolve it? How does anyone in the United States of American resolve their problems? By throwing a stupid amount of money at some lawyers. Seriously! We paid the firm that does intellectual property (IP) work for us a few thousand bucks to make a call and deal with Shopify. I mean, they did do a lot more than that, but that is also an accurate synopsis of events. Take that paragraph and stretch it out over FIVE. DAYS. It was absolutely nerve-wracking to think Boredwalk could be blinked out of existence over a tech giant's sloppy, shoulder-shrugging attitude toward criminal behavior at the expense of a legitimate small business that operates completely above board.

Meredith and I were so wrapped up in defending ourselves from this garbage monster that the next thing we knew it was Thursday afternoon, I hadn't worked on a single design all week, and we were too wiped out to even record a new podcast episode. Which is the real tragedy in all of this, because let me tell you — we had a plethora of first-rate material! Oh, well. I suppose there's always next week. Our voices are still pretty rough from the flu, anyway — no one wants to listen to Tom Waits and Marianne Faithfull try to crack one another up with dad jokes.*

*Haha, joke's on you — EVERYONE wants to listen to that. And by "everyone" I mean "me."

• Not to be outdone, we had one for the record books in the "abusive customer" department. Here's the play-by-play:

1. Customer orders shirt.

2. We ship shirt two days later.

3. USPS mis-delivers shirt to wrong address; customer informs us of this on Saturday — two days after it was scanned as delivered — after their post office has already closed until Monday.

4. I explain that we will call their local post office first thing after they open on Monday morning. Customer acts like I personally arrived at their house unannounced and ate their firstborn in front of them. They go Biblical on me over Facebook Messenger. At least I assume they were being biblical, because their messages were so riddled with typos and spelling errors it looked a bit like they were speaking in tongues.

5. We ship replacement shirt just in case original can’t be found. Customer is happy to now have two shirts for the price of one.

6. We ask them to mark the duplicate package “return to sender” so it comes back to us.

7. Customer's eyes roll back, they resume speaking in tongues and cursing my firstborn, and I ask myself “why am I doing this to myself again? Oh, right — the art. The art.”

 

via GIPHY

 

*****

So that's everything that prevented us from creating any new art for this week! I'll tell you what, though — we have THE most amazing, supportive, and caring fans in the world. We were seriously freaking out earlier this week about the IP thing, worried this little online store full of our weird cynical art would get shut down and put us all out of jobs, and like avenging angels of encouragement you all swept in and lifted us up, and for that we are incredibly grateful.

Now, just because I didn't have time to work on any new designs this week doesn't mean we don't have new-ish art to share, so if you haven't popped by in a minute, just take a gander below!

Boredwalk It Will All Work Out In The End Shirt

Boredwalk Choose Darkness Baby Baphomet Shirt

Boredwalk The Good Thing About Science Messenger Bag

Boredwalk Transylvania Athletics Hoodie

Boredwalk Fine Thanks Black Cat Racerback Tank Top

*****

So much good stuff, right? With any luck things will have settled down enough that I'll have something brand spanking new to show you next week. Until then, take care, try to be kind to yourself and the people around you (if they deserve it; screw those other jabronies), and live life to the fullest.

Peace, love, and tacos,

Matt

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Boredwalk Community: Irish Castles and Viking Shield Maiden Stuff

February 10, 2020

What's Kraken Shirt

Welcome to our weekly Boredwalk Community series, where we ask Boredwalk fans fun questions! This week we're talking to Amanda P. of Platte City MO, showing off an What's Kraken shirt.

1. What's your actual day job and what's your dream day job?

I'm a Software Quality Engineer for an auto insurance company. I would love to eventually be a more consistent and more frequent conference speaker (I have 3 different talks so far this year). And if not that, I want to be a professional cosplayer — mostly viking shield maiden stuff. (Ed. note: that sounds pretty epic!)

2. You can curse your nemesis with a minor annoyance for eternity; what do you choose?

That tickle in the back of your throat where you don't really need to cough and clearing your throat or drinking some water doesn't help either. What's more annoying than that? (Savage!)

3. What experience do you most want to cross off your bucket list?

OK, so there are two things:
1. Speak at a conference that is held at Churchill College in Cambridge.
2. Travel around Ireland and see everything and stay in old castles.

4. Where can the rest of the Boredwalk community find you?

You're most likely to find me on Twitter @theqadiva.

Continue reading

Boredwalk Community: Fakin' It & Bakin' It

January 29, 2020

Boredwalk It's Beginning to Look a Lot Like Seasonal Depression Shirt

Welcome to our weekly Boredwalk Community series, where we ask Boredwalk fans fun questions! This week we're talking to Jordan F. of Battle Ground, Washington, showing off his fine baked goods and his Seasonal Depression shirt.

1. What's your actual day job and what's your dream day job?

My dream job is to host a show on the Food Network that connects people’s lives and food in long-form-on-location interviews (think vintage 20/20 episodes) featuring people like a woman who wins the county fair pie contest every year, or a celebrity whose family has owned a BBQ joint for 65 years. (Ed. note: I would watch that in a heartbeat!)

2. What keeps you up at night?

Reading! As a former professional journalist, I’m always curious and there is never enough time to read all of the books and articles I have littering the right side of my bed. If you haven’t read the December issue of The Atlantic, you’re really missing out. (Generally speaking, I'm frequently impressed by the consistent quality of the writing in The Atlantic, so consider this a double-plug!)

3. What's your biggest pet peeve?

My biggest pet peeve is a lack of imagination. We’d all be better off if we took more time to think big thoughts and dream big dreams. I covered Jeb Bush’s 2016 campaign for NBC News and one of his sayings on the campaign trail was, “if we weren’t doing it this way, how would we do it?” and I think we should all ask that question more — not just about politics, but about everything — and let our imaginations fly!

4. What's a book you think the Boredwalk community should read?

Oh man, I’ll have to give you three:

1.) I really enjoyed The Art of Fielding by Chad Harbach — it’s a classic coming of age story and a fun read that has plenty to ponder.
2.) My fun, easy read of the past summer was Red White and Royal Blue by Casey McQuiston — it’s a fictional account of what would happen if the first son of the United States fell in love with the prince of England, and it’s spicy!
3.) I am a sucker for a good memoir, and the best one I’ve read in the past year is by Andrew Rannells called Too Much is Not Enough — it's funny and beyond enjoyable.

5. What experience do you most want to cross off your bucket list?

I would love to run for office one day. I’ve been on the journalism side of things for more than a decade, but one day I’d like to be in the decision-making seat. I’m not quite cynical enough to think I couldn’t do some good for the next generation(s).

6. What's your go-to dessert or snack?

I LOVE to bake and trying new things in the kitchen. Currently I’m
obsessed with cake decorating, and as Julia Child said, “a party without cake is just a meeting.” With that in mind, I can make a pretty mean peanut butter cake with chocolate and peanut butter buttercream frosting, and of course, the more layers the better. (And as Liz Lemon said, "I want to go to there.")

7. What's the most useful piece of advice you've ever received?

Fake it until you make it. People will always appreciate initiative,
perseverance, and the grit of pulling yourself up by your bootstraps and getting shit done. You have to be willing to admit to making mistakes from time to time, but as Teddy Roosevelt said, the credit belongs to the man (or woman) in the arena.

8. Where can the rest of the Boredwalk community find you?

I’m an anti-Twitter and Facebook guy, but I’m all about the ‘gram. Find me on Instagram @jordanjfrasier for pictures of cupcakes and my puppy, Ben. (Boredwalk follows Jordan on Instagram and can confirm that his feed is full of fine baked goods and adorable pupper pix!)

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